Frequently Asked Questions

What is Community Choice Aggregation?

Community Choice Aggregation (CCA) is a program in New York that empowers eligible municipal entities such as villages, cities and towns to create large buying groups of residential and small commercial accounts in order to seek bids for cheaper supply rates, essentially bulk-purchasing. CCA programs got their start with the Community Choice Aggregation order passed by the New York State Public Service Commission on April 20, 2016. The purpose of the CCA order was to ensure that the benefits of energy deregulation were passed on to residential customers and small businesses by providing the ability to “aggregate” their accounts within their municipal boundaries in order to obtain competitive bids from Energy Suppliers (ESCOs). Grouping residential accounts together creates economies of scale, enabling participating governments to achieve greater savings for account holders as a whole, in contrast to what would normally have been achievable by the individual customer. More importantly, the CCA construct provides a substantial positive opportunity for meaningful and effective local and community engagement on critical energy issues and the development of initiative programs, products and services that promote and advance the achievement of the state’s energy goals. CCA programs can educate, encourage and empower communities and individuals to take control of their energy future through engagement with existing REV (Reforming the Energy Vision) and CEF (Clean Energy Fund) opportunities and development of new DER (distributed energy resources) and clean energy programs.

What are the benefits of Community Choice Aggregation?

The key benefit of CCA is the opportunity for residents to reduce costs on their utility bills. This is based on market conditions and the utility region in which one resides.

How does Community Choice Aggregation work?

First, the municipality must vote on and pass a local law authorizing a Community Choice Aggregation program. The municipality then seeks bids from ESCOs to obtain competitive energy supply rates for participants. Residents are able to opt out of the CCA program without penalty, in most cases, if they so choose.

How does Community Choice Aggregation affect my utility bill?

The impact of Community Choice Aggregation is primarily to reduce supply costs and provide budget stability. Once enrolled, participating account holders will only see a change in their supply rate, not their delivery rate. The latter is regulated by the state and the utility and is not affected as a result of participating in the Program.

What if I’ve already chosen an ESCO?

If a customer is already purchasing their electricity or natural gas from an ESCO, they are initially ineligible to take advantage of the Community Choice Aggregation rate. A resident can, however, opt into the CCA program and receive a price reduction, though early termination of a contract with the existing ESCO may result in early termination fees. Be sure to check the terms and conditions of your existing ESCO contract.

When will the Community Choice Aggregation go into effect?

Each Community Choice Aggregation program will have its own timetable. Due to time requirements for task completion as specified by PSC order, several months are required to faithfully complete all stages in the CCA process.

What do I need to do in order to participate?

If you are currently being served by your local utility, you do not need to do anything. You will automatically be included in the Program unless you opt out (see next question).

Do I have to participate in the Community Choice Aggregation program if I don’t want to?

No, residents can opt out during a 30-day opt-out period. Opt-out notices will be provided via USPS mail prior to the program commencing. Simply return the opt-out notice within 30 days and your account(s) will not be included. Participating account holders may leave the Program at any time and without penalty. There are various ways to opt out of the Program. One way is to mail the opt-out card back to the supplier. Another way is to call or email the supplier and request that you be opted out.

What part of my utility bill will this program affect?

Your utility bill has two cost components: delivery and supply. A CCA program changes only the supply component of your bill. In the final analysis, approximately 50% to 65% of your utility bill will be affected. The delivery portion of your bill will not be affected.

When will I begin seeing a reduction in supply cost on my utility bill?

Participants will receive their utility bills with newly negotiated lower rates beginning approximately 90 days after they receive the opt-out notice. Initial enrollment usually takes place 60 days after a municipality selects an ESCO and signs an energy agreement. Remember, once service actually begins under the program, you won’t see any changes on your utility bill until the following month for the previous month’s service.

How do I calculate my current rate in order to compare it against the program rate?

To calculate your monthly RG&E supply rate, divide the Subtotal Electricity Supply charges on page three of your bill by the Billed Usage (kWh) found at the top right of the same page. This is your RG&E supply rate (the utility price-to-compare) for the given month. You may also navigate to this link and follow the simple instructions at the bottom of the page. Remember, this calculation is only for supply, the component of your RG&E bill which is impacted by the program. Your supply rate with RG&E will change monthly, in contrast to the program rate, which will remain will not change and remain fixed through the balance of the contract term, December 2021 through December 2023.

Under CCA, can I continue to participate in my utility’s budget billing/equal payment plan?

Yes, you can continue to participate in your utility’s budget billing/equal payment plan under CCA.
Community choice aggregation only impacts the supply (deregulated) portion of your utility bill. Budget billing amounts for this portion of your bill are derived by the supplier by taking an average of the prior 12 months of usage. That amount is then grossed up by five percent and multiplied by the program rate to come up with the monthly commodity (supply) budget bill amount. (The delivery portion of your budget bill remains the responsibility of your utility.) If monthly charges deviate significantly from your established budget billing levels, your monthly amount may be adjusted up or down by the program supplier. You can also call the supplier’s customer service department and request a different budget bill amount for supply if you wish. Please be aware that if/when you switch back to the utility for supply, a true-up may be billed by the supplier based on what you have used thus far in comparison to your historical usage. This can show up as either a credit or debit on your bill.

Will the Community Choice Aggregation program include both electricity and natural gas?

Yes, the order allows the aggregation of both electricity and natural gas. At this time, however, the program will focus solely on electricity.

What if I choose to leave the program early?

Residents and small businesses who are enrolled in the program may terminate their participation at any time, without early termination or exit fees. They may also re-enter the program without fees or penalty.

How will I be notified that my account(s) was successfully enrolled in the Community Choice Aggregation program?

Each residential customer will receive written notification after the bid informing them of the winning supplier price, estimated savings compared to the local utility and the account holder’s right to opt out. In addition, after the 30-day opt-out period has ended, each resident will receive a letter from their utility confirming enrollment and that supply service will soon be switched to the winning supplier.

Are net metering customers included in the program?

Yes, net metering customers are included in the Penfield CCA program. If their net metering account(s) cannot meet the necessary demand, any additional electricity needed will flow through the Penfield CCA program at the contracted rate.

Are Assistance Program or Low- to Moderate-Income (LMI) accounts included in the program?

No, Assistance Program and Low- to Moderate-Income (LMI) accounts are not included in the Penfield CCA program.

Are Budget Billing customers included in the program?

Yes, Budget Billing accounts are included in the Penfield CCA program.

Can businesses participate in the Program?

Yes, the CCA framework order allows small businesses to participate, specifically SC1 residential service, SC2 non-residential service and SC3 multiple dwelling service rate classes.

Will I have a fixed or variable rate?

The CCA framework allows for a fixed or variable rate for eligible consumers. Program details will be made public 90 days prior to program launch.

How are we sure that a competent and reputable supplier will be selected?

Only ESCOs that have met the requirements of the uniform business practice (UBP) and are licensed by the NYS PSC, as well as having met the requirements of the CCA Administrator, Good Energy, are eligible to bid. In addition, an in-depth request for proposal is disseminated by Good Energy to interested ESCOs requiring them to provide their qualifications. Among other things, the request requires suppliers to demonstrate financial strength and experience, as well as customer service capabilities.

Will my utility be eligible to bid?

No, by law, utilities are not permitted to bid. With regard to supply, the utility only provides default service; it is not an ESCO. However, the utility will always be responsible for delivering your energy.

How long will the contract term be?

The contract term for this program is 24 months. This final term was based on the most favorable prices and was selected by the the Town of Penfield.

Do I have to sign a contract?

No, there is no contract to sign. The program is designed to be as easy as possible for participants.

If I opt out, can I opt back in at a later date?

Yes, you can opt back into the program at any time, and you will see the change to your bill after one billing cycle. One billing cycle, or 30 days, is required for the supplier to process the account(s).

After the Program is up and running, whom do I contact to opt in?

Once the Program is underway, details about how to opt into the Program will be posted on the municipality’s website. In general, however, it will always be expedient to contact the selected supplier directly.

Whom do I call if there is a supply issue or if I have concerns regarding my utility bill?

Service and billing questions should continue to be directed to your local utility. Utility contact information can be found on your bill. Questions regarding CCA ESCO billing portions can be answered by CCA customer service. In most cases, the utility will direct you to contact the ESCO for questions about ESCO charges.

Will the utility take longer to restore my electricity or natural gas if I am with an ESCO?

No, the delivery of your electricity/natural gas is always the responsibility of the utility. As a result of energy deregulation in New York in 1999, utilities are only able to collect revenue from delivering the electricity/natural gas to your meter, not from the actual supply.

I am currently receiving offers from ESCOs promising lower supply rates, or I am already in contract with an ESCO. What should I do?

Accounts receiving supply from an ESCO are initially excluded from the Program. Those account holders will not receive an opt-out notice. However, consumers who are currently in contract with an ESCO and want to terminate their contract early, or those considering switching to an ESCO before a Community Choice Aggregation program is available, should review, at a minimum, the following language in the ESCO offer/contract:

  1. Price/kWh (electricity) or therm (natural gas)
  2. Contract length – many ESCOs require a minimum one year contract, while only offering a fixed price for the first six months. It is important to determine what happens to the offer rate at the end of the first six months. Some ESCOs do not define this in their offers.
  3. Depending on the contract term, a customer may be prevented from getting the aggregation rate until the contract ends.
  4. Early termination fees
  5. Pricing terms which take effect at the end of the agreed-upon rate (as mentioned above in #2 and/or at the end of the term), etc.
  6. One bill or two? Under the CCA program, participants will still receive only one monthly bill and make only one payment to their utility. Some ESCOs do not have this provision, meaning customers may receive their regular bill from their utility for delivery and a separate bill from the ESCO for supply.
Does my municipality earn a fee from the Program?

No, the municipality receives no fee.

What administrative functions will the municipality be performing related to this program?

The municipality will not have any administrative function other than to review and ensure that all accounts within municipal boundaries are given the opportunity to participate. The CCA Administrator will be responsible for managing the Program and keeping the municipality appropriately informed.

How can I get more information about the Community Choice Aggregation program?

Public meetings and information sessions did or will take place in your area or virtually. Please check for announcements from your municipality and local news outlets. The municipal website may feature all materials related to the CCA program as they become available.

Who is Good Energy?

Good Energy, L.P. is a New York-based energy management and consulting firm that has been running large and small Community Choice Aggregation programs in various states across the country since 2012. The company has been in existence since 2000 and partners with municipalities to design and operate CCA programs. Good Energy is headquartered in New York City and is currently the retained CCA consultant for nearly 300 CCA communities across the country.